Delivering Knock Your Socks Off Service

An exploration of the principles of good customer service. This third edition contains new chapters on: delivering knock-your-socks-off e-service; creating trust with your customer; and service recovery expectations. The stories and examples are updated, and there are cartoons by John Bush.

ISBN: 9780814407653 Category: Tag:

Additional information

Weight 0.294 kg
Dimensions 15.2 × 22.6 cm
Author Name

Kristin J. Anderson

Number of pages